Gilbert Marine

Reviews of Gilbert Marine

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  Kate Added 2017-12-05

  ★ ☆ ☆ ☆ ☆
  BEWARE – I believe that they count on renters being unfamiliar with boats in order to blame their faulty equipment on novice drivers. Because we are boat owners where we are from, and familiar with engines, we were not fooled. Still did not get any money back despite only asking for a partial refund for very reasonable complaints regarding our boat breaking down. I have never had anything close to this level of poor customer service - it was shocking.
  
  We rented a houseboat for a week. On the day our boat broke down Nelson Gilbert and employee took 1.25hrs to get to a destination 30min away knowing our boat was broken down and drifting to an island/shoal and we had kids on board. Luckily we were towed by someone else to our dock. Nelson refused to allow us to stay on the boat while they worked on it, and told us two completely false reasons why the boat was not working. We later determined that the engine would not start because we were sent out without enough gear fluid. The employees filled the gear fluid, but then claimed the engine was flooded (which makes no sense for a boat that hadn't been started for 2 hours) and said we drained the battery (but there is no reason a functioning battery wouldn't hold a charge because we had been running the engine for 2 hours before it broke down and the battery would be charged from that). I believe that they normally throw jargon around and fool novice renters. They quickly developed serious attitude when we challenged their obviously incorrect assertions. They would not even engage in a discussion about our complaints. The service was beyond unprofessional.
  
  I realize the location is ideal to rent from, but that is their only positive aspect. Take the time to go a bit further.

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About gilbertmarine.on.ca

Gilbert Marine-in the Business of Having Fun
GILBERT MARINE of Brockville, Ontario has dockage for 30 boats up to 30 feet long in 6-foot depths. Services include pump out, gas, diesel, ice,15-amp power and water on the docks, washrooms, a marine store and boat rentals.
boat rentals, houseboat rental,houseboat vacations, sales, service, Mercury outboards, Mercruiser, houseboating, fishing, skiing